Shipping policy

Effective Date: April 10, 2026

This Shipping Policy governs all orders placed with Kofora, a brand under Planet Living Ventures LLC, through www.kofora.com.

1. Shipping Locations

We currently serve customers across North America, delivering to all addresses within the United States and Canada.

If you are located outside these regions, please check back. We are actively working to expand our delivery reach.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment is confirmed.

During high-demand periods such as sales events, holidays, or promotions, processing times may be extended. We will notify you of any significant delays via email.

3. Shipping Time

Once your order has been dispatched:

• United States: 3–7 business days
• Canada: 5–10 business days

These timeframes are estimates and may vary based on your location, carrier, and unforeseen delays.

You will receive a tracking number to monitor your order.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time, which will be clearly indicated on the Site.

5. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your delivery.

If you do not receive tracking details within 3 business days after processing, please contact our customer care team.

6. International Shipping

Orders shipped to Canada may be subject to import duties, customs fees, or local taxes.

These charges are outside our control and are the responsibility of the customer. We recommend checking with your local customs office for estimated fees before placing your order.

7. Lost, Damaged, or Delayed Packages

While we are not responsible for delays caused by carriers, customs, weather, or high demand, we are committed to assisting you.

If your package:

• Appears lost
• Has not updated in tracking for more than 5 business days
• Arrives damaged

Please contact us immediately. We will investigate and work toward a resolution, which may include a replacement, store credit, or refund.

8. Incorrect Address

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us immediately. We will attempt to correct it before shipment.

Once an order has shipped, we cannot redirect it and are not responsible for deliveries made to incorrect addresses provided at checkout.

9. Shipping Restrictions

We do not ship to:

• PO Boxes
• Mail forwarding addresses

Customers in remote or rural areas may experience extended delivery times or additional carrier surcharges.

If you are unsure whether we can deliver to your location, please contact our customer care team before placing your order.

10. Contact Information

Planet Living Ventures LLC
1724 Buckingham Ct
Tallahassee, FL 32308
United States

Email: contact@kofora.com
Phone: (844) 660-8987