Privacy policy

Effective Date: April 10, 2026

At Kofora, a brand under Planet Living Ventures LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.kofora.com (the “Site”).

This policy applies to all customers located in the United States and Canada. By visiting or shopping on our Site, you agree to the practices described in this policy.

Personal Information We Collect

At Kofora, we collect only the information necessary to deliver a smooth, secure, and personalized shopping experience.

The personal data we gather falls into three main categories:

1. Information you provide directly
2. Information collected automatically
3. Information gathered through cookies and tracking technologies

Information You Provide Directly

We collect personal information that you willingly share with us when you visit, register, or make a purchase on www.kofora.com.

This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details

We use this information solely to process your transactions, fulfill your orders, and communicate with you effectively. We do not collect more information than is necessary to serve you.

Automatically Collected Information

When you visit www.kofora.com, certain technical information is collected automatically through our servers and analytics tools.

This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and interactions on the Site
• Date and time of visits
• Approximate geographic location based on IP address

This data helps us understand how customers use our Site, improve performance, and maintain a secure browsing experience. It is generally analyzed in aggregate and is not used to personally identify you without your consent.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to ensure our Site operates efficiently and to provide you with a personalized shopping experience.

These technologies help us:

• Remember your preferences and cart contents
• Analyze Site usage
• Monitor performance
• Serve relevant advertisements based on your interests

You may adjust, restrict, or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect Site functionality, such as saving your cart or remembering your login details.

Payment Information

At Kofora, the security of your financial information is extremely important to us.

All payments made through www.kofora.com are processed exclusively by trusted third-party payment providers, including:

• Shopify Payments
• Stripe
• PayPal

These providers use industry-standard encryption and security practices. We do not store, view, or have access to your full payment card details at any point during or after your transaction.

All sensitive financial data is handled entirely by our payment partners in accordance with PCI-DSS compliance standards.

How We Use Your Personal Information

We use your personal information responsibly and only for purposes that directly support your experience with us.

Your information may be used to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations, shipping notifications, and delivery updates
• Improve our website and services
• Detect and prevent fraud
• Maintain Site security
• Send marketing communications, promotional offers, and personalized advertising, where permitted by law or with your consent

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Order Processing and Fulfillment

When you place an order on www.kofora.com, we use your personal information to:

• Verify and process your payment securely
• Prepare your items for shipment
• Coordinate delivery through trusted shipping partners
• Ensure your order is delivered accurately and on time

We also use your information to keep you updated throughout the fulfillment process.

Customer Support

We use your information to identify your account and order history so our support team can assist you accurately and efficiently.

Whether you need help with an order, a return, or a general inquiry, your information allows us to provide support as quickly and effectively as possible.

Purchase Communications

We use your information to confirm your orders and keep you informed about:

• Order confirmations
• Shipping notifications
• Delivery updates
• Changes related to your purchase

We only contact you with information that is relevant and useful to your transaction or account.

Website and Service Improvement

Your browsing behavior helps us understand what is working well and what can be improved on www.kofora.com.

We use this information to:

• Identify technical issues
• Improve features and usability
• Enhance performance
• Deliver a better overall shopping experience

Fraud Prevention and Security

We use your information to protect your account from unauthorized access and to monitor for suspicious activity or potential fraud.

If unusual activity is detected, we may take immediate action to secure your account and notify you as appropriate.

Marketing and Promotions

With your permission, we may use your information to send you:

• Promotional offers
• Seasonal campaigns
• New arrival announcements
• Kofora updates and news

You may unsubscribe from marketing communications at any time.

Targeted Advertising

We may use your data to better understand your shopping preferences and deliver advertisements that are more relevant to your interests.

You may opt out of targeted advertising through your browser or device settings, or through the advertising preference tools listed below.

Your Marketing Preferences

You may opt out of marketing communications at any time by:

• Clicking Unsubscribe at the bottom of any marketing email
• Contacting us at privacy@kofora.com
• Updating your preferences in your account settings

Please note that opting out of marketing emails does not affect transactional communications related to your orders.

Sharing Your Personal Information

At Kofora, we share your personal information only when necessary to operate our business and serve you effectively.

Your information may be shared with:

• Shopify, to power and manage our online store
• Stripe, PayPal, and Shopify Payments, to process payments
• Shipping and fulfillment partners, to deliver your orders
• Analytics providers, such as Google, to improve our Site
• Advertising partners, such as Meta, to help deliver relevant content and advertising

We do not sell your personal information to anyone.

Behavioral Advertising

We may use cookies and related technologies to deliver advertisements tailored to your browsing activity and interests across third-party platforms.

If you prefer not to receive personalized advertisements, you may opt out through the following services:

• Facebook Ads Settings
• Google Ads Settings
• Digital Advertising Alliance (DAA)

Please note:

• Opting out does not stop all advertising
• You may still see generic, non-personalized ads
• Opt-out preferences may apply only to the specific device or browser where they are set

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders and provide our services
• Meet legal and regulatory obligations in the United States and Canada
• Resolve disputes
• Enforce our terms and agreements

Once your data is no longer required for these purposes, it is securely deleted or anonymized in accordance with our internal retention practices.

You may also request deletion of your personal data at any time by contacting privacy@kofora.com.

Your Rights (USA and Canada)

Kofora, operating under Planet Living Ventures LLC, respects and upholds the privacy rights of customers in the United States and Canada in accordance with applicable laws.

United States

Depending on your state of residence, including California under the California Consumer Privacy Act (CCPA), you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Opt out of marketing communications
• Receive information about how your data is collected, used, and shared

We will respond to verified requests within 30 days.

Canada

If you are located in Canada, your rights are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).

You may have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Withdraw consent for marketing communications at any time

How to Exercise Your Rights

To submit a privacy request or exercise any of your rights, please contact our privacy team at:

privacy@kofora.com

We will acknowledge your request within 5 business days and provide a full response within 30 days of receipt.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption
• Restricted access controls
• PCI-DSS compliant payment processing

While we take reasonable steps to protect your data, no system of electronic transmission or storage can be guaranteed to be 100% secure.

In the event of a data breach affecting your personal information, we will notify you promptly and take immediate action as required.

We also encourage you to protect your account by using a strong, unique password and keeping your login credentials confidential.

Third-Party Links

Our Site may contain links to third-party websites for your convenience and reference.

These sites are independently owned and operated and are not controlled by Kofora or Planet Living Ventures LLC. We are not responsible for their content, privacy practices, or security standards.

We encourage you to review the privacy policy of any third-party website before sharing personal information or completing transactions.

Children's Privacy

Kofora’s products and services are not directed to individuals under the age of 13.

In accordance with the Children’s Online Privacy Protection Act (COPPA) and applicable Canadian privacy laws, we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us immediately at privacy@kofora.com.

Upon verification, we will promptly delete such information from our records.

Do Not Track

At this time, Kofora does not alter its data collection or usage practices in response to Do Not Track browser signals.

Because there is currently no universally accepted legal or technical standard for responding to such signals, our Site does not currently respond to them.

If you wish to limit tracking, you may manage your cookie preferences through your browser settings or opt out of targeted advertising through the tools listed above.

Changes to This Policy

Planet Living Ventures LLC reserves the right to modify or update this Privacy Policy at any time to reflect changes in business practices, services, or legal requirements.

When updates are made, the revised policy will be posted on this page with an updated effective date.

For material changes, we may also provide additional notice, such as:

• Email notification
• A prominent notice on our Site

Your continued use of www.kofora.com after any updates constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Planet Living Ventures LLC
1724 Buckingham Ct
Tallahassee, FL 32308
United States

Email: privacy@kofora.com

We aim to respond to all privacy-related inquiries within 30 business days of receipt.